By Susan Hildreth Director, IMLS Our hearts go out to those affected by the tragedy in Boston. Museums and libraries have already started to emerge as a gathering places to find solace and comfort within the community. Here are some ways museums and libraries can help a community deal with traumatic events. Dealing with the initial shock. Remember that you are dealing with your own personal shock. Take the time to care for yourself and your staff during a crisis.

In times of crisis, people need to tell their stories and be heard. Museums and libraries are in a unique position because they are all about story telling. Set aside enough time for individual stories and responses to them. Be willing to scrap your own ideas and schedule.

A trusted, safe place. Libraries and museums are a trusted community space. They can provide a place of healing; sometimes by providing an escape from turmoil and a constant in times of turbulence.