American Library Association

The American Library Association will partner with the University of Illinois, the University of Maryland, and Florida State University to develop a Web-based resource to help libraries and governments provide better e-government–related services such as filing taxes, applying for citizenship, enrolling children in schools, and applying for social services. This project will enable greater coordination between government agencies and libraries, reduce costly duplication of effort, and provide a more comprehensive model for serving users of e-government. The Web-based resource will include useful content, tutorials, best practice recommendations, an embedded government information digital reference service, guidance on the provision of e-government services, an online forum for service providers to share and exchange information, and tools to facilitate local customization of e-government services provision in libraries. The project will design, develop, and test the Web-based resource in coordination with multiple states and public libraries.