Delaware Children's Museum

The Delaware Children's Museum will implement a customer relationship management (CRM) systems training program to improve data management and productivity across the institution. Staff will receive training from a consultant over the course of three years, providing guidance to individual staff on utilization of the customer relationship management software in the museum’s everyday operations. The project will support the creation of a dynamic and updated standard operating procedures document to reflect current usage of the CRM and be adaptable to include any future software updates and capabilities. In this way, the staff training that takes place over the course of this project will be accessible and beneficial to staff for years into the future. Staff will use the software to generate reports to share information with the museum’s board and further strategic planning activities. As a result of the project, staff will gain the knowledge and skills necessary to efficiently and strategically manage data, freeing up more time to focus on aspects of their jobs that directly support museum operations and growth, therefore increasing staff resilience and job satisfaction.